Feb 193 minThe Shortsightedness of SurchargingCustomers are much more willing to accept higher prices to due to inflation than they are having credit card fees passed on to them.
Jan 31 min10 Ways to Nail “Dry January”For a lot of people, “Dry January” is often more than abstaining from alcohol. It can include a moratorium on spending and/or avoiding...
Jul 10, 20234 minHow to Deal with Tipping FatigueRecent news headlines tell us that consumers are feeling overburdened and confused about tipping. So, how did we get here? During COVID,...
May 15, 20233 minHow does passion become burnout?Passion is a big component of entrepreneurial behavior. We start our businesses with an intense positive feeling about our idea or...
Apr 10, 20233 min“How was everything?”I don’t know about you, but I’m getting tired of offering honest feedback and the restaurant staff not knowing how to handle it. I’m not...
Mar 1, 20233 minWhat's Your Exit Strategy?As a consultant, no one ever comes to me asking about exit strategy. It’s not something any of us really wants to talk about, is it? The...